Bank of America adds Intelligence Hub to AskGPS, its AI tool for nearly 3,000 payments staff

What Bank of America announced

Bank of America announced on 28 September 2026 the launch of AskGPS Intelligence Hub, a set of tools for employees in Global Payments Solutions (GPS), the business that handles treasury and payment services for companies. It builds on AskGPS, a generative AI application introduced in 2025 that gives nearly 3,000 employees access to the bank's institutional knowledge in the flow of work.

The first three capabilities will launch in phases. Intelligent Treasury Management Reviews pull client information, relationship activity and account structures into one review that staff tailor for each client. Digital Account Schematics visualise client accounts, liquidity structures, sweeps and relationships with other banks, with analysis that points out structural changes and fund flows. Enhanced Relationship Insights apply AI to client, product and activity signals to surface changing needs and possible gaps.

How the bank frames the controls

Bank of America says AskGPS and the new hub run under its Responsible AI framework, with governance, testing and oversight, and are designed to give relevant, traceable information. Employees remain responsible for judgment, decisions and client interactions. The tools are internal; the release does not describe any feature that clients use directly.

Jarrett Bruhn, head of Data and Artificial Intelligence for GPS, says the hub will help employees better understand clients' evolving needs. The bank describes the strategy as a move from knowledge access to decision-ready intelligence. The release lists three 2026 industry awards for AskGPS, from Treasury Management International, Global Finance and the Banking Tech Awards USA. It does not name the language model behind the tool, its supplier, or any measured time savings.

Why it matters

Large banks have spent two years building internal assistants that answer questions from policy and product documents. This launch shows the next step at Bank of America: connecting the assistant to client and account data so it can prepare analysis, not just retrieve answers. That raises the stakes on data access controls and accuracy, which is why the bank stresses that staff stay accountable. The scale is modest next to group-wide rollouts such as Bank of Ireland's Copilot training for almost 7,000 staff, but the use is closer to revenue-generating client work.

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What to watch next

Watch for launch dates for each phase, any figures on preparation time saved, and whether the hub is extended beyond Global Payments Solutions to other commercial banking teams. The release names no pilot clients and no accuracy checks for the generated reviews, so the first public results will show how far the bank trusts the tool with client-facing preparation.

Questions people ask

What is AskGPS at Bank of America?

An internal generative AI tool introduced in 2025 that gives Global Payments Solutions employees access to trusted institutional knowledge. It supports nearly 3,000 employees, according to the bank.

Can Bank of America clients use AskGPS Intelligence Hub?

No client-facing feature is described. The release presents the hub as a set of tools for employees, who remain responsible for client interactions.

Which AI model powers AskGPS?

The model and supplier are not stated in the announcement.

Sources

1. Bank of America Expands Ask Global Payments Solutions with New Intelligence Capabilities (Bank of America, 28 Sep 2026)