Bank
Bank of America
Bank of America is a US bank headquartered in Charlotte, North Carolina, serving consumers, businesses and institutions in the United States and more than 35 countries. It runs the Erica virtual assistant for customers and internal generative AI tools for staff, including AskGPS for its Global Payments Solutions business.
Last reviewed 28 Oct 2026
Facts at a glance
| Type | Bank and financial services company |
|---|---|
| Headquarters | Charlotte, North Carolina, United States |
| Clients | More than 69 million clients and about 60 million verified digital users source |
| Listing | NYSE: BAC source |
| Staff AI tool | AskGPS, a generative AI tool for nearly 3,000 Global Payments Solutions employees source |
Questions people ask
- What is AskGPS?
- An internal generative AI tool introduced in 2025 for Bank of America's Global Payments Solutions employees. In September 2026 the bank added the AskGPS Intelligence Hub for client and account analysis.
- Where is Bank of America headquartered?
- In Charlotte, North Carolina.