Enterprise software company
ServiceNow
ServiceNow, Inc. is the Santa Clara, California company that sells the ServiceNow AI Platform for IT service management, customer service, HR and security workflows. It builds AI agents and governance tools into that platform and sells industry products such as Technology Provider Service Management. Bill McDermott is chairman and chief executive.
Last reviewed 28 Oct 2026
Facts at a glance
| Type | Enterprise workflow and AI platform company |
|---|---|
| Headquarters | Santa Clara, California, United States |
| Founded | 2004 |
| CEO | Bill McDermott |
| Products | ServiceNow AI Platform, IT Service Management, Customer Service Management, Technology Provider Service Management, AI agents |
| Platform scale | More than 100 billion workflows a year, ServiceNow says source |
| Latest update covered here | Thrive customer results with 73% first-contact resolution, 22 October 2026 source |
What ServiceNow does in AI automation
ServiceNow runs ticketing, case management and approval workflows for IT, customer service and HR teams, and adds AI agents that route, summarize and resolve that work. Its newsroom regularly publishes customer results with numbers, such as resolution rates and hours saved. The timeline below lists every story on this site that names ServiceNow.
Questions people ask
- What is ServiceNow Technology Provider Service Management?
- A ServiceNow product that the company describes as the service CRM for technology providers such as managed services firms, including Service Exchange for real-time customer collaboration.
- Where is ServiceNow based?
- ServiceNow is headquartered in Santa Clara, California.