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Department for Work and Pensions news

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The Department for Work and Pensions (DWP) is the UK government department responsible for welfare, pensions and employment support, including Universal Credit and Jobcentre Plus.

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DWP says 16,000 jobseekers have used its AI Work Assistant since the Work Hub launch in June

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The UK Department for Work and Pensions said on 25 September 2026 that about 16,000 people have used the AI Work Assistant in Work Hub and 20,000 its CV tool.

Summary

The UK Department for Work and Pensions published its first usage figures for Work Hub on 25 September 2026. About 16,000 people have used the AI Work Assistant, which gives personalised guidance on job searches, applications and interviews, and around 20,000 have used the Build a CV tool since the service launched as a pilot in June. DWP says the tools add to jobcentre support and do not change Universal Credit requirements.